Withdrawal

Right of withdrawal for contracts in distance selling (according to FAGG Distance and Outward Transactions Act)

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (DonauGuides GmbH, Tourismus-Training, Rotensterngasse 5/21, 1020 Vienna, +43 676 9179366, [email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or e-mail to the location of the course booking). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.

You can use this sample withdrawal form for your withdrawal, which is not mandatory.