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What is the focus of guided tours – the knowledge, the object, the guide or the guest?

On Saturday, I was allowed to give a lecture on the topic “Needs of guests” at the 20th Bavarian Guest Guide Day, which is organized every year by the Munich Guest Guide Association. As a subtitle I deliberately chose, ” What is the focus – The knowledge, the object, the guide or the guest”.

In my agencies DonauGuides and austriaguide.at we get with approx. 30% of the inquiries the wish of the guests that it should be please a good guide and not too many data and facts. Why do city tours have such a bad image? Are there so many bad guides or did guests just have a bad experience at some point that became so ingrained?

In my presentation, I first went into the theory behind the needs of guests. The American psychologist Abraham Maslow developed a pyramid of needs. Even if this has been partly outdated and expanded and there are now other approaches in psychology, such as by Reinhard Schober, the needs pyramid still explains best what needs we have to deal with in a leadership.

The basic physiological needs (hunger, thirst, heat, cold, standing, sitting, urge to go to the toilet) and the need for security (orientation, ) must be served first, before social and individual needs and, above all, self-realization are taken care of. At the same time, the needs are different at different ages. With children and seniors, you have to be more concerned with basic needs, with teenagers, more concerned with social needs, etc.

What guides prefer to serve are the individual needs and, if it is a real experiential tour at eye level with the guest and discussion and change processes are triggered, also the self-realization.

In addition to needs, perception types (visual, auditory, kinesthetic, olfactory, and gustatory) also play a role. Here, we humans are influenced differently and again children more in the kinesthetic, who have to get rid of their energy, for example, before they can sit still in a museum to look at a work of art. That’s why I always include energy games in my guided tours for children in the company StadtLux – Adventure tours, where children are allowed to run up or down stairs, have to count them in the process and get back into balance in a fun and playful way, so that we can then move on to knowledge topics.

In the second part of the presentation, in addition to the special needs of children’s, teenagers’, seniors’ groups, religious and political groups were also discussed. From many agencies (especially river cruise ships) we get the requirement not to talk about politics and religion with the guests. But it is precisely these issues that interest foreign guests, especially in comparison with their home country. How do I deal with such sensitive issues? How do I lead a group of an AFD deputy through the Bundestag?

At the end of the presentation, the focus was on people with impairments. Based on the theory, we were able to find out together how guided tours can become an experience for people with visual or hearing impairments as well. For guides who lead groups with mentally impaired people and want to further educate themselves in this area, the Federation of European Guides offers training to become a T-Guide.

In summary, each individual guest has special needs that should be addressed as individually as possible. That is why the profession of the tour guide is so challenging, needs a good preparation and for this comprehensive care an appropriate fee. This is because the needs of the guides must also be taken into account and often fall short on this point.

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virtual 19th Bavarian Guest Guide Day from Tegernsee

The winter months are always a good opportunity for exchange with tour guides from all over Bavaria. However, due to the current situation and after already a year of forced break, the organizers of the Bavarian Guest Guide Day have decided this time for a virtual format.
We at Tourism Training have made our own company out of our many hybrid and livestreaming projects over the last few months: www.hybrid-streaming.com. With this we are allowed to broadcast the virtual guest guide day live from Tegernsee. It will be an exciting program and will certainly not only be of interest to the guides: https://mgv-muenchen.de/bgft
The individual program points can also be wonderfully credited for the tour guide qualification (two or three stars) of the BVGD.

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Some of our bike trips 2023

I was allowed to present eight bike tours on Thursday evening in the packed Forum Kirchdorf, which we carry out with our team of RadReiseGuides for Busreisen Weiermair.

For us, the focus is on cultural enjoyment cycling. It’s not about speed and kilometers. We get to know the country and its people, see sights along the way and learn about the history of each region in entertaining anecdotes.

Very important, of course, is a regional lunch and a stop for coffee, cake or ice cream. Whenever possible, we incorporate a tasting of local beers, wines and small bites.

We would be happy if you would join us on one or the other of Gerd ‘s and my trips:

CHERRY BLOSSOM BIKE TRAIL IN BURGENLAND – CYCLING IN A SEA OF WHITE BLOSSOMS
PROSECCO WINE ROUTE – BY E-BIKE THROUGH THE HILLS OF VENETO
ALPE-ADRIA CYCLE PATH – ENJOYABLE CYCLING ON FORMER RAILROAD TRACKS
TUSCANY – EXPERIENCE THE DREAM LANDSCAPE BY E-BIKE
MAIN-TAUBER CYCLE PATH – CYCLING IN THE LOVELY TAUBER VALLEY
ETSCH-RADWEG – RESCHENPASS – MERANO – TRENTO – LAKE GARDA – MANTUA – 6 DAYS
BODENSEE-RADWEG – COMFORTABLY AROUND THE SWABIAN SEA

I can really recommend Weiermair Reisen to anyone who wants to“travel better with distance“. Josef Weiermair and his team take wonderful care of guests’ needs. He pays absolutely fair fees to us tour guides and tourist guides. So the quality is right and there are unique experiences for the guests.

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German Guest Guide Day in Kassel

The 6th German Guest Guide Conference DGFT with the subsequent 29th Annual General Meeting of the Federal Association of Guest Guides in Germany took place on 03. and 04 March 2023 will be held in Kassel.
I was able to attend and participate in some exciting tours of Kassl, as well as listen to some great presentations. Among others, on the topic of “Comfort through accessibility: What we can learn from guided tours for guests with disabilities” by Gisela Moser, expert for accessibility in tourism or “Regio-Ranger – Academy for nature guides” by Jan Brockmann, graduate biologist.
I am grateful for this super weekend and would like to congratulate on a job well done!
Congratulations to Maren Richter and the whole board team for the re-election!

#Kassel #DGFT #tourism #BVGD #guide conference

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World Day of Tourist Guides in Upper Austria

On March 4, 2023, the day of action on the occasion of the World Alien Leader Day will take place in Upper Austria. Throughout Upper Austria – and especially in Linz – we have put together a great leadership program. Thanks especially to Andrea Puchner, Thomas Schmidt, Marianne Oberladstätter, Ralph Rosenhain and Daniel Vanek for their contributions! There will be an information booth at the main square in front of the Old Town Hall. We look forward to numerous visits to the free offers.

For more information on the various tours and events in Upper Austria, visit https://austriaguide.at/welttag/

The post World Guiding Day in Upper Austria appeared first on Sebastian Frankenberger.

German Guest Guide Day in Kassel

The 6th German Guest Guide Conference DGFT with the subsequent 29th Annual General Meeting of the Federal Association of Guest Guides in Germany took place on 03. and 04 March 2023 will be held in Kassel.
I was able to attend and participate in some exciting tours of Kassl, as well as listen to some great presentations. Among others, on the topic of “Comfort through accessibility: What we can learn from guided tours for guests with disabilities” by Gisela Moser, expert for accessibility in tourism or “Regio-Ranger – Academy for nature guides” by Jan Brockmann, graduate biologist.
I am grateful for this super weekend and would like to congratulate on a job well done!
Congratulations to Maren Richter and the whole board team for the re-election!

#Kassel #DGFT #tourism #BVGD #guide conference

The post German Guest Guide Day in Kassel appeared first on Sebastian Frankenberger.

World Day of Tourist Guides in Upper Austria

On March 4, 2023, the day of action on the occasion of the World Alien Leader Day will take place in Upper Austria. Throughout Upper Austria – and especially in Linz – we have put together a great leadership program. Thanks especially to Andrea Puchner, Thomas Schmidt, Marianne Oberladstätter, Ralph Rosenhain and Daniel Vanek for their contributions! There will be an information booth at the main square in front of the Old Town Hall. We look forward to numerous visits to the free offers.

For more information on the various tours and events in Upper Austria, visit https://austriaguide.at/welttag/

The post World Day of Tourist Guides in Upper Austria appeared first on Sebastian Frankenberger.

Theater Performance Contemporary Witnesses in Linz

As Austria Guides, we have a certain responsibility with regard to remembrance culture and, in addition to informative tours of Hartheim Castle and Mauthausen Concentration Camp, we also give tours in Vienna, about Jewish culture.
Currently, a particularly exciting performance is taking place at the Circus of Knowledge at the Johannes Kepler University, where the question is being addressed of how memory culture functions when there are no more contemporary witnesses.
The next appointment is on 11.02.2023 from 16:00 to 17:30.
4 pm: Ten witnesses sajnen mir gewesn | Circus of Knowledge (jku.at)

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